Getting started with Derm2check

Derm2Check users can request email advice for non-urgent questions. Please note that email advice is not intended for issuing prescriptions based solely on an email exchange.

A user can either send their question to you directly, or first complete an AI check. In both cases, the question, together with the original input (and, where applicable, the AI check results), is forwarded to the doctor the user has selected.

Every request that reaches you has already been paid for in advance. You will receive an email notification for each new request. To respond, you have two options:

• Click the link in the email to view the question and reply directly, or
• Log in to the software, where you’ll find an overview of all your email advice requests sorted by status. Click the blue arrow next to a request to open it and submit your answer.

Please respond to each request for email advice within 24 hours on working days.

As a practitioner, you can offer three types of consultations:

• Email advice: the patient sends you a written question via a secure form.
• Video consultation by appointment: a scheduled video call in a time slot the patient books.
• Online walk-in consultation: also a video consultation, but instead of booking a slot the patient checks in and can start the consultation immediately (if you have this option switched on).

Tariffs for the booking calendar are configured in your Webcamconsult / Doctor2Go dashboard, as outlined in the Getting Started guide. Prices for email and walk-in consultations must be set separately here, because these are special consults.

You set your availability in the calendar, choosing which time slots are open for each consultation type and defining the average duration per appointment.

When a patient books, you receive a notification with their name, the completed form and, if applicable, the AI check result, so you are fully prepared for the consultation. Patients can view all their booked appointments in their personal account.

During a video call, you can see the AI result in the EMR, shown in split-screen alongside the consultation room.

If a patient wishes to cancel, they can do so themselves and you will receive a notification. Because payment for video consultations is only taken just before the patient enters the waiting room, no one is charged for an appointment they do not attend. So there is no need for complicated refunds.

Good to know:

• For video consultations (both by appointment and walk-in), the patient is charged online at the moment they enter the waiting room, not at the time of booking.
• For email advice, the patient pays online in advance, at the moment they submit their question.

You set your own consultation fees, and patients pay online in advance. So there is no financial risk for you.

All payments run through the platform, which you set up yourself under Payment settings. You can receive payments via Stripe Connect or PayPal: request an account, enter your details, and link it to start receiving payments. Verification can take up to 24 hours to complete.

For video bookings, the patient is charged at the moment they enter the waiting room, rather than at the time of booking. This keeps the process simple and avoids complicated cancellation and refund handling.

A platform fee applies to each paid consultation: 8.5% for consultations of €50 or more, and 9.5% for consultations under €50.

Patients always receive an invoice, which they may be able to submit to their health insurer. You can download all sent invoices from the platform at any time.

How does PayPal work on the platform?

PayPal and Stripe work in two important different ways.

1. PayPal can hold your money itself, like a bank. Stripe cannot do this, it relies on external banks.

1. We connect your full PayPal Business account, not a limited “managed account” like the one Stripe uses.

What this means for you as a practitioner:

To receive payments through PayPal, you need a PayPal Business account. You either already have one, or you can create one through us.

We then link that account to our system, in the same way you might connect another website to your Google account. It stays entirely your own account.

Because it is your own account, you handle your own invoicing and manage your own funds. There are no “payouts” like with Stripe. Your money simply stays in PayPal. It is not transferred to a separate bank account, which is what happens with Stripe.

We’re happy to help if you have any questions while setting this up.

Webcamconsult is a proven and secure digital platform for healthcare professionals, successfully used in the healthcare sector for over 14 years. It offers a complete set of tools to make your practice more efficient and accessible. The platform is certified to the ISO/IEC 27001 and NEN 7510 standards for information security and healthcare data protection.

With Webcamconsult you can:

• Securely offer consultations via email advice, video appointment, and online walk-in video consultation
• Let patients book appointments online
• Use the Electronic Medical Record to exchange documents securely
• Manage checkout and send invoices automatically

Webcamconsult is fully integrated into Derm2Check, which uses all of these tools. You can also use the platform independently in your own practice.

Don’t worry, this is usually easy to fix. The best way to avoid problems is to test your equipment ahead of time: when you open the link to your online waiting room five to ten minutes before your appointment, you can check your camera, microphone, and internet connection before the dermatologist joins. That way you’ll know everything works and you can relax into your consultation.

If something isn’t working, here are a few things to try:

1. Check your device settings and your browser permissions to make sure access to your camera and microphone is allowed.
2. Close any other apps that might be using your camera or microphone, such as another video call or your camera app.
3. Refresh the page, or try opening the link in a different browser.

Still stuck? Our partner Webcamconsult has a step-by-step guide on their Technical Support page.