Help & info for dermatologists

If you’re unsure about a skin condition or would like a second opinion, you can request email advice from a dermatologist.

You can choose between a short or a detailed form. After payment, you can fill in the form and include any relevant details about your situation. You can also upload photos to support your case. Under normal circumstances, the dermatologist will respond within one working day.

The advice will be sent to you directly by email.
Please note: prescriptions are not provided for email advice. Prescriptions can only be issued during a video consultation or an in-person visit.

Do not use this option in urgent or emergency situations.

Messages from patients arrive in your dashboard. During a consultation in the consulting room, the message function is also available, for example to let the patient know you will be a little late.

When you send a message, the patient receives it in their secure patient portal. This environment is extra protected and can also be used to share medical documents such as prescriptions or test results.

You can use the message function if a patient has an additional question after a consultation or if you want to send them a link with further information.

It is not intended for starting a new medical advice or consultation.

As a practitioner, you can offer four types of consultations:

• Email advice – the patient sends you a written question via a secure form

• Video consultation by appointment

• Online walk-in consultation

• In-person consultation

You set your availability in the calendar, choosing which time slots are open for each consultation type and defining the average duration per appointment.

When a patient books, you’ll receive a notification with their name and the completed form, so you are fully prepared for the consultation. Patients can view all their booked appointments in their personal account.

If a patient wishes to cancel, they submit a cancellation request that you must confirm to make it final. Cancellations made at least 24 hours before the scheduled time are free of charge.

For all consultations except in-person appointments, payment is made securely online in advance.

You set your own consultation fees. Patients pay online in advance, so there is no financial risk for you.

For in-person consultations, you handle the payment directly with the patient. The patient always receives an invoice, which they may be able to submit to their health insurer.

To receive payments through the platform, you only need to set up the connected payment system once. Of course, we’re happy to assist you if you have any questions.

You can easily download all sent invoices from our platform.

Webcamconsult is a proven and secure digital platform for healthcare professionals, successfully used in the healthcare sector for over 12 years. It offers a complete set of tools to make your practice more efficient and accessible — whether online, blended, or in-person. The platform is certified according to ISO/IEC 27001 and NEN 7510 standards for information security and healthcare data protection.

With Webcamconsult you can:

• Securely schedule consultations with patients via email advice, video appointment, online walk-in video consultation, or in-person appointment

• Allow patients to book appointments online

• Create and send secure online forms

• Exchange continuous chat messages with patients you authorise

• Manage checkout and send invoices automatically

Webcamconsult is fully integrated into Derm2check, which uses all of its tools. You can also use the platform independently in your own practice.

Don’t worry, this is usually easy to fix. The best way to avoid problems is to test your equipment ahead of time: when you open the link to your online waiting room five to ten minutes before your appointment, you can check your camera, microphone, and internet connection before the dermatologist joins. That way you’ll know everything works and you can relax into your consultation.

If something isn’t working, here are a few things to try:

1. Check your device settings and your browser permissions to make sure access to your camera and microphone is allowed.
2. Close any other apps that might be using your camera or microphone, such as another video call or your camera app.
3. Refresh the page, or try opening the link in a different browser.

Still stuck? Our partner Webcamconsult has a step-by-step guide on their Technical Support page.