Derm2Check users can request email advice for non-urgent questions. Please note that email advice is not intended for issuing prescriptions based solely on an email exchange.
A user can either send their question to you directly, or first complete an AI check. In both cases, the question, together with the original input (and, where applicable, the AI check results), is forwarded to the doctor the user has selected.
Every request that reaches you has already been paid for in advance. You will receive an email notification for each new request. To respond, you have two options:
- Click the link in the email to view the question and reply directly, or
- Log in to the software, where you’ll find an overview of all your email advice requests sorted by status. Click the blue arrow next to a request to open it and submit your answer.
Please respond to each request for email advice within 24 hours on working days.
