I want to cancel or reschedule my appointment

You can cancel or reschedule through the secure link in your confirmation email, or by logging in to your account.

If you haven’t paid yet, you can cancel freely, your slot simply opens up again. Keep in mind that an appointment is only held for you once it’s paid and confirmed by the dermatologist, so it’s best to complete payment soon after booking to secure your time.

Once your appointment is paid and confirmed, the dermatologist reserves that time especially for you. If you cancel at least 24 hours before your appointment, you’ll be refunded the amount you paid, minus an administration fee. If you cancel less than 24 hours before your appointment, the amount you paid is not refunded. The refund is processed by the dermatologist directly.

To reschedule, cancel your current appointment and book a new date and time that suits you.