My camera or microphone isn’t working during a consultation. What should I do?

Don’t worry, this is usually easy to fix. The best way to avoid problems is to test your equipment ahead of time: when you open the link to your online waiting room five to ten minutes before your appointment, you can check your camera, microphone, and internet connection before the dermatologist joins. That way you’ll know everything works and you can relax into your consultation.

If something isn’t working, here are a few things to try:

1. Check your device settings and your browser permissions to make sure access to your camera and microphone is allowed.
2. Close any other apps that might be using your camera or microphone, such as another video call or your camera app.
3. Refresh the page, or try opening the link in a different browser.

Still stuck? Our partner Webcamconsult has a step-by-step guide on their Technical Support page.